Market Sim Support

Last updated: November 2, 2026

Getting started

No game account is required. Start a new market or continue your saved career from the main menu. Order products on the management tablet, collect deliveries at the door and place them on your shelves.

Change language

Open the main menu or pause screen, select Language, and choose a language or System default. The choice is saved separately from the career.

Keep your career safe

Progress is stored locally. Before leaving, use the save option on the pause screen. If something goes wrong, keep the app installed and contact support before clearing data or starting a new market. We cannot recover a deleted career from a game cloud account.

Start over carefully

Starting a new market replaces career progress and earned currency. It keeps the unspent portion of purchased cash and energy, Remove Ads ownership, processed transaction references and language. Earned currency is spent before purchased currency. Resetting does not refund a purchase or erase provider-held records.

An ad or reward is unavailable

Rewarded ads need an available ad and a completed reward confirmation. Closing early does not grant a reward. Check your connection and try again later. If the reward is still missing, describe the action and approximate time to support; do not keep purchasing or watching ads to fix the same issue.

Remove Ads and restoring ownership

Open the management tablet’s Shop section and select Restore while using the same store account that bought Remove Ads. The game asks the store to check ownership. This restores the automatic-ad removal entitlement when confirmed; it does not re-credit consumed cash or energy packs. Rewarded ads remain optional after Remove Ads.

A purchase is pending or missing

Check the purchase status in the Apple or Google store account used to pay. Reopen the game with an internet connection and allow the store check to finish. A pending or cancelled transaction does not grant an item. If a completed purchase is missing, contact support with the item name, date, platform and a redacted order reference. Never send your store password, verification code, full payment details or purchase token.

Refund requests

Use the official Apple or Google Play refund help linked below for the store that processed your payment. Eligibility depends on the store, purchase and applicable rules. You can also contact us about an undelivered purchase.

Privacy questions

The game uses Google privacy messages when applicable. There is currently no separate in-game button to reopen advertising privacy options in the development build. For a privacy question or request, contact umitcagdas@gmail.com. Device or account advertising settings do not replace an in-game consent choice.

Contact support

Email umitcagdas@gmail.com with the subject “Market Sim Support”. Include your device model, operating system version, app version, what happened and what you expected. If you include a screenshot, hide personal information unrelated to the issue.